FAQs:

Shopper

How can I get my shipment shipped using voyship?

Shopper creates and posts an shipment on the app either by browsing one of the online stores within the app and fetching the details or by manually entering the details of the item (country and the city where the shipment is coming from ,name, link, photo, price, weight, quantity, category and other details). After confirming all the details, shoppers are transferred into the summary page where all the details are confirmed as well as the total cost of the shipping including the estimated traveller reward which is calculated based on the order price and weight. Once the order is confirmed, it is posted on the app and directly sent to all travelers matching with your shipment details so that travelers can bid for the shipments that match their trip.

What if I didn't get any offer from travellers?

-Shopper will be able to send request (S) to travelers who have a trips matching with his shipment criteria to carry his shipment.

How can I pay shipping fees? (Payment options)

-When shopper accept a traveler offer to carry his shipment, or the traveler accept shopper's offer ,shopper have to proceed to make the payment including the traveler's reward and Voyship's fees through our different payment methods such as

∙Valid credit card

∙Bank transfer

∙E-wallet

How can I receive my shipment after traveler's arrival?

You will be able to meet the traveler face to face to receive your shipment and we highly recommend to meet in a public place to guarantee your safety, in case you already ordered the local courier service while posting your shipment on the app, the traveler will deliver your shipment to the local courier which will deliver it for you at your

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selected address . Note that we are not responsible for any kind of loss or damage for the shipment due to either the traveler or the local courier.

What will happen in case of my shipment is lost?

Voyship is just a platform to connect travelers with shoppers , so the shopper's responsibility is assuring the delivery of items and shipments to the traveler in the same conditions that they agreed on in their deal on the platform at the time they made the deal, These items and shipments must comply with any and all international and local applicable import and export control laws or customs laws.

Then the traveler's responsibility is receiving and taking good care of the items or the shipments , and keep it away from any form of damage or lost until he make the delivery for the shopper .

In case the items or shipments were in the checked luggage and got lost, so it's the airlines responsibility and not the traveler.

In case of any lost items or shipments due to the traveler , so it's the traveler's responsibility to payback the shopper's money and not Voyship.

In case you claim that your shipment or item is lost due to of the traveler's negligence, and you have a solid proof please refer back to us at support@voyship.com and we will make an investigation and follow up with you. We will insure your shipment up to $1500 against theft.

What will be the case if the traveler claimed paying customs or charged of any duties?

-In case of any duties, customs fees paid by traveler at the airport , shopper is responsible to pay them back to the traveler after providing official documents from the authorities as a proof of payment.

Am I eligible to make refund after making the payment?

-Shopper can request a refund as long as the traveler didn't pick up the shipment, once the traveler picked up your shipment, refund is no longer available.

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Traveler

How can I use voyship to make money while traveling?

Voyship is changing the concept of travel as you can make money now using your luggage empty space to carry shoppers items and get rewards in return, just make a free space at your travel luggage and help the shoppers get their items locally or internationally.

How can I post my trip on Voyship?

-Traveler posts his trip and supply all the information about it ( origin, destination, free weight, dates, preferred, categories to carry, available dates to receive or pickup shipments in origin country. )

How can I find matching shipments with my trip?

-Once trip is posted , a notification will be sent to all matching shipments.

-Traveler either requests a certain shipment to deliver or wait for the App notifications.

-Traveler can bid on the matching shipments with his trip by giving the shopper the best price for carrying his shipment .

When I can contact with the shopper?

-Once your offer is accepted by the shopper , you will wait until the payment is processed by the shopper and chat will be directly opened .

-Traveler can now contact the shopper easily through chat to proceed the shipment's pickup.

Am eligible to check the picked up shipments components ?

How do I get paid?

Traveler will register with a valid bank account which will be used to transfer his rewards after delivering all his trip's shipments.

Transfer will be conducted after delivering all trip's shipments by a certified payment gateway , service fees will be applied.

Do I have to pay any fees or charges ?

Traveler will not be charged for any kind of fees or charges except the bank transfer fees defined by our certified payment gateway.

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How can I deliver my trip's shipments to the shoppers?

You will be able to meet the shoper face to face to deliver the shopper's shipment and we highly recommend to meet in a public place to guarantee your safety, in case the shopper already ordered the local courier service while posting his shipment on the app, you will deliver the shipment to the local courier which will deliver it for the shopper at his selected address . Note that we are not responsible for any kind of loss or damage for the shipment due to either the traveler or the local courier.

What if I got charged for any duties or customs on my trip's shipments?

-In case of any duties, customs fees paid by traveler at the airport , shopper is responsible to pay them back to the traveler after providing official documents from the authorities as a proof of payment.

Prime service terms of use:

As a part of our service improvement we created a new service called prime service which gives the shoppers safe and guaranteed options to shop and ship their item(s) through our trusted travelers , easy payment methods and fast shipping services.

Why prime service is useful for me ?

-In case of Non-existence of a valid credit card and u need to get an item(s) abroad.

-in case you face complicated online shopping process.

-If you need an easy, comfortable and trusted way to make the whole process of shop and ship on behalf of you.

-If you need to shop something abroad from a store that doesn't provide online purchasing feature.

-'Prime service' provides easy way to shop your online or offline items through our platform with additional fees for handling your online payment and your trusted easy shipping.

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- Prime service provides 2 kinds of services:

* Online Shop and Ship:

Our platform can help you with both shopping and shipping, all what you have to do is to select the item(s) that you want to ship online, creates and posts an shipment on the app either by browsing one of the online stores within the app and fetching the details or by manually entering the details of the item (country and the city where the shipment is coming from, name, link, photo, price, weight, quantity, category and other details). After confirming all the details , your shipment will be directly sent to our operation team who will revise your shipment and calculate it's price and shipping fees including traveler's reward and Voyship's prime service fees.

-If your shipment is approved by our operation team you will get a notification with the offer regarding your shipment and once you accept it you have to proceed for payment.

-Your payment will include your ordered item(s) price in addition to traveler's reward and Voyship's prime service fees.

-We provide easy payment methods for prime service users such as Bank transfer , Vodafone cash, Fawry ,

-Once your payment is done your shipment will be directly assigned to one of our trusted travelers to get it shipped ASAP.

-Your shipment will be delivered to your selected address with local courier service once it arrives with the traveler.

-In case of any duties, customs fees paid by traveler at the airport, shopper is responsible to pay them back to us before the delivery after providing official documents from the authorities as a proof of payment.

-WE HAVE TO TILL HIM THE DATE WHEN HIS ITEM ARRIVES.

*Offline Shop and Ship:

Our platform can help you with both shopping and shipping, all what you have to do is to select the item(s) that you want to shop and ship offline or from any physical international or local store, create and posts an shipment on the app by manually entering the details of the item (country and the city where the shipment is coming from, name, photo, price, weight, quantity, category and other details). After confirming all the details , your shipment will be directly sent to our operation team who

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will revise your shipment and calculate it's price and shipping fees including traveler's reward and Voyship's prime service fees.

-Offline purchasing may have different prices than the expected by the shopper, so you have to keep in mind that you will be charged for any extra amounts on your item(s) such as local taxes, so try to make sure of your item's price before you post your shipment.

-If your shipment is approved by our operation team you will get a notification with the offer regarding your shipment and once you accept it you have to proceed for payment.

-Your payment will include your ordered item(s) price in addition to traveler's reward and Voyship's prime service fees.

-We provide easy payment methods for prime service users such as Bank transfer , Vodafone cash, Fawry ,

-Once your payment is done your shipment will be directly assigned to one of our trusted travelers to get it bought and shipped ASAP.

-Your shipment will be delivered to your selected address with local courier service once it arrives with the traveler.

-In case of any duties, customs fees paid by traveler at the airport, shopper is responsible to pay them back to us before the delivery after providing official documents from the authorities as a proof of payment.

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